Entries by Robert Tarman

AI vs. Human Support: When to Automate and When to Stay Personal

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Customer service is evolving fast, and businesses are facing a crucial question: When should AI handle support, and when should a human step in? While AI-powered support can streamline operations and improve efficiency, there are times when human interaction is irreplaceable. Let’s break down when to automate and when to stay personal, backed by real-world […]

How AI is Changing Customer Service: Real-World Examples and ROI Insights

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  Have you ever been stuck on hold for what feels like forever, just waiting to speak to a customer service agent? You’re not alone. Businesses worldwide struggle to balance great customer service with high operational costs. Enter AI-powered customer service—smart, scalable, and cost-effective solutions that are redefining the customer experience. Let’s dive into real-world […]